Refund policy
Refund Policy
At Free Spirit Apparel, we take pride in providing high-quality products and excellent customer service. If you are not satisfied with your purchase, we offer refunds for items that are damaged or out of stock following purchase.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 2 days of receiving your order. To be eligible for a refund, the item must be unused and in the same condition that you received it. Proof of purchase and photo evidence of the damage are required for approval.
Out of Stock Items
In the rare event that an item you ordered is out of stock, we will notify you as soon as possible and issue a refund for the unavailable item.
Non-Refundable Items
Please note that certain items are not eligible for refunds unless they are damaged or defective. These include:
- Sale items or items purchased with a discount code
- Gift cards
- Final sale items
How to Request a Refund
To request a refund, please contact our team at thefsajc@gmail.com with the following information:
- Your order number
- A detailed explanation of the issue
- Photos of the damaged or defective item (if applicable)
Our team will review your request and respond as soon as possible.
Refund Processing
Once your refund request is approved, we will initiate a refund to your original method of payment. The refund processing time may vary depending on your bank or card issuer's policies.
Contact Us
If you have any questions about our refund policy, please reach out to us at thefsajc@gmail.com. We are here to assist you and ensure you have a positive shopping experience with Free Spirit Apparel.